Nokia
Nokia
was running for 14 years as the world’s top mobile
maker. After that Nokia start foaling. Nokia didn’t understand the
people need of new software, and they were just focusing on the hardware,
ignoring the people need of new Apps. While Apple and Samsung came
out with new software and hardware that satisfies their customers. It’s more
accurate that Nokia was a hardware company rather than software company. Nokia
reacted slowly to shift from Symbian to windows, and that make them lose
their competition with Samsung and Apple as they already build customer
satisfaction which make it harder for the customer to switch back to Nokia that
failed them before. Nokia moved too slowly in the smartphone market and they
lost their competition even among small competitors to them like HTC, Huawei
and ZTE.
“And
there was another mistake. Nokia overestimated the strength of its brand, and
believed that even if it was late to the smartphone game it would be able to catch
up quickly.” (SUROWIECKI) customers reactions were fast punishing
Nokia and change to another smartphone leaving Nokia behind. “The Good old Nokia was the leader of
mobile phone technology for a good decade, but they got stuck in one mindset,
and failed to remain agile enough to the needs of their customers. Instead of
selling what people want to buy, they ended up insisting on selling what they
think people should buy.”(Saeid)
Samsung
Samsung is a
well known company since 1938.they start with technology and follow the world
technology without stopping in any point of their life of being success even before
smartphone. Samsung GlaxAy smartphones is one of the two best samartphones in
the world now with Apple Iphone. Samsung
learned from Nokia success and fail. In 2007 Samsung saw the iPhone as an opportunity it showed what consumers
wanted, and start producing smartphones and giving people what they ask for. First
Samsung were copying Apple which made it number 2 in the competition after
Apple. Samsung become the master of marketing. Building this strong brand identity has
contributed to the brand's global success
Surowiecki James “WHERE
NOKIA WENT WRONG” Sep. 2013. newyorker.com. web
Saied
Ahmad “Why Samsung is successful” Mar.
2013. exilestan.com. web.
Manjoo Farhad “How the biggest tech company in the world got that way.”Jan. 2013. slate.com. web
Manjoo Farhad “How the biggest tech company in the world got that way.”Jan. 2013. slate.com. web